Team Diego (“Team Diego”, “we”, “our”, “us”) understand the value of protecting the rights and privacy of individuals in regard to their personal information. Our privacy policy is designed to help you understand how we collect and manage your personal information. Should we ask you to provide certain information in which you can be you can be assured that it will only be used in accordance with the Privacy Act 1993 and this privacy statement.

What is your personal information?

When used in this privacy statement, the phrase “personal information” in general terms, it is any information that can personally identify you. This includes your name, address, phone number, email address, and occupation. If the information we collect makes you reasonably identifiable from it, the information will be considered personal information. Please note that the privacy practices set forth in this privacy policy are for our website, and our social media channels only. If you click on links to other websites, please review their privacy policies.

What information do we collect?

When you visit our website or visit/interact with/ follow our social media channels you may provide us with different types of information:

Personally identifiable information you knowingly choose to disclose that is collected on an individual basis, such as your name, address, email address, phone number(s), date of birth, occupation, government-issued identification, and other information that you provide to us directly or indirectly through our agents/staff, website or social media.

And non-personal information that does not identify you or anyone else. Such as, anonymous answers to surveys or collected information about how users use our website.

Why do we collect information?

• We collect and use any necessary personal information about you and anyone who represents you for business purposes, and for the following reasons:

• So we can provide services to you;

• To carry out our business requirements and activities, including sending you documents, invitations and marketing materials, and analysing website and sales data, and for internal record keeping;

• To comply with our legal obligations (such as those under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act));

• For credit assessment purposes, to invoice you for services provided to you and collect any debt owed to us by you (which may involve disclosing your personal information to debt collectors); and

• Any other lawful purpose connected with the function or activity of our business that we tell you about or you authorise (including in any Agreement).

How do we collect personal information?

Where possible, we will collect your personal information directly from you and/or your authorised representatives. We collect your personal information when you interact with us. For example, when you complete a request form on our website, or when you instruct us to represent you, your business or other entity. We may also collect personal information about you indirectly as permitted in the Privacy Act or any other applicable law.

You authorise us to collect your personal information from Anne Duncan Real Estate staff, credit reporting or identification verification agencies or other third parties, for credit assessment purposes or to fulfil our obligations under the AML/CFT Act.
We will only retain your personal information for amount of time that is necessary for the purpose it was collected. We will ensure that there are reasonable safeguards in place against loss, misuse or unauthorised disclosure or destruction of your personal information.

Cookies

When you visit our website, we may send a cookie to your computer. Cookie and tracking technologies are used for gathering anonymous information like operating systems and browser types, tracking the number and use of visitors to the website.

Disclosing personal information

• We may disclose personal information if necessary, to the following:

• Third-party service providers;'

• Your professional consultants, such as lawyers;

• Credit reporting, and debt collection agencies;

• Government agencies and others, who we are legally required or authorised to share your personal information with, such as under AML/CFT Act; or

• Any other third parties we tell you about or to whom you specifically authorise us disclose such information.

Personal information is not provided to these entities for marketing purposes.

We may also use or disclose your information where that use or disclosure is permitted under the Privacy Act or any other applicable law, such as where the information disclosed is publicly available. We may also disclose information when it is not in a form that identifies you.

Management of personal information

We take reasonable steps to securely store your personal information to ensure it is protected from unauthorised access, modification and disclosure, and from other types of misuse, interference and loss. This includes electronic and physical security measures and procedures, staff training and use of password protection software.

We will take reasonable steps to destroy or permanently de-identify your personal information when we no longer require it for any purpose for which it was collected. We may retain your personal information for as long as necessary to comply with any applicable law, for legal, insurance and corporate governance purposes, for the prevention of fraud and to resolve disputes. Your personal information may also be retained in our IT system back-up records.

The transfer of data over the Internet is inherently insecure. We cannot guarantee the security, during transmission, of any personal information provided to us via our websites. Please bear this in mind when transmitting information by this means to us.

Your right to access and correct your personal information we hold

The Privacy Act and the GDPR give you the right to access information held about you by us. You may lodge a request to access and correct personal information that we hold about you if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading by contacting our Privacy Officer via the contact details shown below.

You may request that we provide you with access to the personal information we hold about you. Generally, we will provide you with access, except in limited circumstances where the Privacy Act permits us to deny access. Any such requests must be made in writing and directed to our Privacy Officer via the details shown below. We will respond to your request within 20 working days of the day on which the request is received.

Under the Privacy Act, we may be permitted to charge you a reasonable fee for providing access to your personal information. Please note that no fee will be incurred for requesting access, and if your request for access is accepted we will inform you of the fee (if any) that will be payable for providing access if you proceed with your request.

You may ask us to inform you of the source of any personal information about you that we have collected from a third party. We will provide this at no cost, except in limited circumstances where laws permit us to withhold this information.

You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by emailing teamdiego@harcourts.co.nz

Making a complaint

You have the right to make a complaint to the New Zealand Privacy Commissioner. This can be done through the Privacy Commissioner online complaint form here: https://privacy.org.nz/your-rights/making-a-complaint/complaint-form/

Office of the Privacy Commissioner

More information about your rights and our obligations in connection with your personal information is available from the Office of the Privacy Commissioner at www.privacy.org.nz